Privacy Policy

Effective Date: 1 March 2026

Welcome to Xpert. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this policy carefully to understand our practices regarding your information.

1. Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, phone number and profile picture
• Location Data: We collect your location data to provide services, such as finding nearby drivers and calculating routes.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and improve our freight booking services.
• To process transactions and send related information.
• To send push notifications relevant to your bookings.
• To monitor and analyse usage patterns and trends.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With Drivers: Your name and pickup/destination details are shared with the assigned driver to complete your booking.
• Service Providers: We may share information with trusted third-party providers who assist us in operating our app (e.g., mapping services, cloud storage).
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Location Data

Our app requires access to your device's location to function. Location data is used only during active use of the app to match you with nearby drivers and calculate routes. We do not store your location history beyond what is needed to complete a booking.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time through the app settings or by contacting us.

6. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the effective date at the top of this page. Continued use of the app after changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: support@xpert-iraq.com
• Phone: +964 750 168 4553